Privacy Policy

Last updated: December 13, 2025

This Privacy Policy describes how Floscene Media ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our website, services, and educational content (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Service.

1.1 Information You Provide

When you register for an account, make a purchase, enroll in a course, or interact with our Service, we may collect:

Account Information: Name, email address, phone number, username, password, and profile information
Payment Information: Billing address, payment card information (processed through secure third-party payment processors), and transaction history
Educational Information: Course progress, assignments, quiz results, certificates, and learning preferences
Communication Data: Messages, feedback, support requests, and survey responses
Profile Information: Profile photos, biographical information, and preferences you choose to share

1.2 Automatically Collected Information

When you access our Service, we automatically collect certain information about your device and usage:

Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information
Usage Data: Pages visited, time spent on pages, links clicked, search queries, access times and dates, and referring website addresses
Location Data: General geographic location based on IP address or more precise location if you grant permission
Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery: To provide, maintain, and improve our Service, process transactions, deliver educational content, and manage your account
Communication: To send you service-related notifications, respond to your inquiries, provide customer support, and send administrative information
Personalization: To customize your learning experience, recommend relevant content, and remember your preferences
Marketing: To send you promotional communications about our products, services, and events (with your consent where required by law)
Analytics: To analyze usage patterns, understand user behavior, improve our Service, and develop new features
Security: To detect, prevent, and address fraud, security breaches, and other harmful activities
Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of others
Research: To conduct research and analysis to improve educational outcomes and service quality (using anonymized data when possible)

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

Payment processing and transaction management
Cloud hosting and data storage
Email delivery and communication services
Analytics and performance monitoring
Customer support and help desk services
Marketing and advertising platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government investigations).

3.4 Protection of Rights

We may share information when we believe it is necessary to protect our rights, property, or safety, or that of our users or others, including to prevent fraud or abuse.

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your use of our Service. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Authenticate your identity and maintain your session
Analyze how you use our Service
Deliver personalized content and advertisements
Improve security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Encryption of sensitive data at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Employee training on data protection
Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

The nature and sensitivity of the information
The purposes for which we process the information
Legal and regulatory requirements
The potential risk of harm from unauthorized use or disclosure

When we no longer need your personal information, we will securely delete or anonymize it, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of your data in a portable format.

7.2 Correction

You can update or correct inaccurate or incomplete information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions (e.g., where we are required to retain information for legal purposes).

7.4 Objection and Restriction

You may object to certain processing of your information or request that we restrict processing in certain circumstances.

7.5 Opt-Out of Marketing

You can opt-out of receiving marketing communications from us by using the unsubscribe link in our emails or by updating your communication preferences in your account settings.

7.6 Do Not Track

Some browsers offer a "Do Not Track" feature. We currently do not respond to Do Not Track signals, but we respect your privacy choices through other mechanisms.

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have collected information from a child under the applicable age, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, such as:

Standard contractual clauses approved by relevant data protection authorities
Certification schemes and codes of conduct
Other legally recognized transfer mechanisms

10. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, disclose, and sell
The right to delete personal information we have collected
The right to opt-out of the sale of personal information (if applicable)
The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

The right to access, rectify, or erase your personal data
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time
The right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes: (1) your consent, (2) performance of a contract, (3) compliance with legal obligations, (4) protection of vital interests, (5) performance of a task in the public interest, and (6) legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated Privacy Policy on this page
Updating the "Last updated" date
Sending you an email notification (for significant changes)
Displaying a prominent notice on our Service

Your continued use of our Service after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

The contact information provided on our website
Your account dashboard or support center
Email or postal address provided in your account settings

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.